Return & Refund Policy

Thank you for clarifying! You're asking about the return policy at a mobile and accessories shop. Here's a general overview of what return policies usually look like for mobile phones and accessories, both for local shops and online platforms like Flipkart, Amazon, and Reliance Digital.

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📦 Typical Return Policy at Mobile & Accessories Shops (India)

🛍️ In-Store (Offline Shops like BS Enterprises, Hot N Spot, etc.)

🔁 Return Period: Usually 1–3 days from the date of purchase.

📱 Mobile Phones:

No returns once opened or used.

Return only if:

Product is damaged on delivery.

There's a hardware defect on first boot.

You report it immediately (same day or next day).

🔌 Accessories (chargers, earphones, cables, cases):

Can usually be exchanged within 2–3 days if:

Unused and in original packaging.

Bill/receipt is shown.

Some shops offer no return, only exchange.

🧾 Conditions:

Must present original receipt or bill.

Box, packaging, and accessories must be intact.

Used or damaged by user = No return.

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🛒 Online Stores (e.g., Flipkart, Amazon, Reliance Digital)

Platform Return Policy Time Frame Remarks

Amazon India 7-day replacement for mobiles, 10 days for accessories 7–10 days Only for manufacturing defects or wrong item

Flipkart 7-day return or replacement 7 days No returns for buyer’s remorse

Reliance Digital 7-day return (in unopened condition) 7 days Must raise return request with proof

Croma No returns once opened 7 days Only exchange for defective items

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⚠️ What You Should Ask at the Shop:

Before you buy, ask these:

"Is there any return or replacement policy?"

"Can I return if the product has a defect within 2 days?"

"Do you give exchange or store credit?"

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✅ Return Tips

Inspect the product in front of the shopkeeper.

Test accessories before leaving the shop.

Keep the receipt safe and do not damage packaging.

Take a video while unboxing in case of any dispute.

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Would you like me to draft a sample re

turn request message for a shop, or look up the return policy of a specific store near you?