Terms & Conditions
Here’s a professional and customizable Terms & Conditions template for a Mobile & Accessories Shop, suitable for in-store and online operations.
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📜 Terms & Conditions – Mobile & Accessories Shop
Effective Date: [12-05-2025]
Business Name: surya communication
Location/Website: suryacommunication.co.in
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1. 🛍️ General Terms
By purchasing from our store (offline or online), you agree to be bound by these Terms and Conditions.
We sell genuine, original mobile devices and accessories unless otherwise stated (e.g. refurbished or open box).
Prices and product availability are subject to change without prior notice.
All transactions are governed by applicable Indian consumer protection laws.
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2. 💳 Payment Terms
Accepted payment modes: Cash, UPI, Debit/Credit Card, Net Banking, Wallets.
Full payment is required at the time of purchase.
EMI, financing, or credit facilities (if offered) are subject to third-party terms.
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3. 🔄 Return & Exchange Policy
Refer to our Return & Refund Policy (displayed in-store or online) for full details. Key points include:
Mobiles can only be returned/exchanged within 48 hours if damaged or defective.
Accessories may be exchanged within 3–7 days, provided they are unused and in original condition.
No refund or exchange for buyer’s remorse or accidental damage.
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4. 🛡️ Warranty Policy
Mobile phones come with manufacturer warranty (typically 1 year).
Accessories may carry 6–12 months manufacturer warranty, depending on the brand.
Warranty claims must be made directly with the authorized service center.
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5. 🔧 Repairs & Servicing
We do not take responsibility for unauthorized repairs.
Servicing or software installations are done at customer's risk unless otherwise covered under warranty.
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6. 🔒 Privacy Protection
All customer data collected is handled as per our Privacy Policy and will not be sold or misused. We use secure payment gateways and internal safeguards.
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7. ❌ Prohibited Uses
You agree not to misuse any product purchased (e.g. for illegal activities, device tampering, etc.) and that the business is not responsible for user misuse.
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8. 📦 Delivery & Shipping (For Online Sales)
Standard delivery time: 2–5 business days (depending on location).
Delays due to logistics, weather, or third-party issues are beyond our control.
Customers must inspect the package before accepting delivery.
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9. 🧾 Invoice & Tax
All purchases come with a valid GST invoice.
For bulk or business purchases, a GST number must be provided at the time of billing.
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10. ⚖️ Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved in the courts located in [CUTTACK, ODISHA].
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📞 Contact Us
For any queries regarding these Terms:
📍 Address: KIAPALLA TARINI CHHAKA BANKI CUTTACK 754008
📞 Phone: 7008001396
📧 Email: suryacommunication700@gmail.com
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🖊️ Acceptance
By placing an order or making a purchase, you agree to all terms listed above.
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